Need Help - HP Deskjet Printer won’t Connect to WiFi

[qazza]

I have a HP Deskjet 2755e printer that’s wireless (It uses WiFi) and recently it doesn’t connect to the WiFi. I don’t know why it doesn’t connect anymore since I was able to use it weeks ago.

Note - I live in Florida and there have been storms so I assume that it lost its WiFi connection after the power went out.

I tried unplugging my printer and replugging it and it doesn’t connect. I tried resetting the router & modem (I unplugged them and replugged again) and it still doesn’t connect. I even took the printer out of my room and moved it closer to router & modem and it still doesn’t connect to WiFi.

I have no idea what I’m doing wrong so I asking what do I have to do to get my printer to connect to WiFi so I can use it again

[Irfan_06]

Hi @qazza,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with connecting your Printer to the network.

Please follow the steps below to connect your printer to the network again.

1) Uninstall the HP smart app by click on this link, Restart the computer or mobile device to clear possible error conditions.

2) Enable Wi-Fi setup mode: When you turn on your printer for the first time, it is temporarily placed in Wi-Fi setup mode so that it can be discovered during setup. Use the printer control panel to restore Wi-Fi setup mode, and then set up the printer again. Go to Restore Wi-Fi setup mode on your HP printer for more information.

3) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support