Need help changing the region on my 7740 printer

[Traveller56]

I purchased an OfficeJet Pro 7740 in Bermuda and could not get 954 cartridges in the US. I now have 952 cartridges but need help changing the region on the printer to the USA.

[Raj_05]

Hi @Traveller56,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I will be more than happy to help you out here.

To perform a printer region reset you need to meet the following conditions:

1. The printer should be connected using a printer USB cable to the computer.
2. You need to have the printer full feature software installed on your computer.
3. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to.
4. Make sure HP Smart App is installed too.

Do keep me posted.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support

[Traveller56]

Thanks Aldan4.  I think I need to purchase a USB cable to connect, so I'll come back when all of your conditions are met.

[Sneha_01]

Hi @Traveller56,

Please feel free to reply to us and we will be more than happy to help you.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Take care and have a great day ahead!

Rachel571 

HP Support

[Traveller56]

Hi Alden4,

I've got everything ready, can you please let me know how to change the region?

Thanks!

[Sneha_01]

Hi @Traveller56 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I can surely help you with the regional reset. If the above criteria are met.  I request you to please continue with the steps below.

Please follow the steps below.

1.) Connect the printer via USB (usually you need it in case your internet connection is not strong or may have downtime while performing it. You can skip it and perform the process under wifi as well)

2.) Launch HP Smart and click the product ink levels to open the Supported Cartridges window.

3.) Clicking ink levels in HP Smart

Hold down the CTRL and SHIFT keys (Cmd + Space in MAC) and then right-click on the empty area to the right of the ink levels.

4.) Clicking to the right of the ink levels

The Set New Regions window opens.

please share a screenshot of this window with me

Use the "Copy to Clipboard" feature to paste the values in a private message..

To access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support

[Traveller56]

Hi Rachel,

I tried using CTRL / SHIFT but nothing happens.  I got to this page, does that help

[Traveller56]

I also cannot find how to send a private message, Ive clicked on everything around my user name with no luck.

[Sneha_01]

Hi @Traveller56,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one on one interaction to fix the issue

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name, or simply click on this link

Rachel571 

HP Support.

[Traveller56]

Sorry Rachel, but when I click on the link it says "Access Denied" and "You do not have sufficient privileges for this resource or its parent to perform this action".

I click on the bell next to my Profile name but it won't take me to a private message.