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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Newshound15
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Message 1 of 2
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New Deskjet 2700 won't connect

HP Recommended
Deskjet 2700
macOS 10.12 Sierra

Hi Guys,

I bought a Deskjet 2700 this morning to dig myself out of a hole. I have spent the last three hours trying to get this thing to connect to my Mac either by USB or wi fi. 

 

It keeps coming up as 'not connected' when I try to print or listed as idle or in use.

 

I've re installed several times, tried the virtual assistant, the app and got nowhere trying to speak to a real person.

 

Any help would be really appreciated. Thank you.

 

1 REPLY 1
Betty0610
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Newshound15

 

Welcome to the HP Support Community.

 

Let's reset the Printer's network settings: Press the Wireless button ( ) and the Cancel button ( ) from the printer control panel at the same time, and then hold them for three seconds.

 

Once done try connecting the Printer to the Wi-Fi.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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