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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
AoifeK
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New HP Envy 6432 not lighting during initial setup

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Hp envy 6432

I am trying to setup my new printer but it is not lighting up at all during setup and the printer display is blank. I can hear it when I plug it in but no purple light or any other light appearing to signify that the printer is even powered up and ready for setup.

 

Any ideas?

 

Thanks 

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Kumar0307
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@AoifeK, Welcome to the HP Support Community!

 

Make sure the printer is setup properly. Kindly refer to - First Time Printer Setup

 

Also, refer to Printer setup guide

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

AoifeK
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Thanks, I ended up having to return the printer and get a new one, which worked perfectly. 

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Kumar0307
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@AoifeK

 

Glad to know you have a working printer now. Keep us posted for any other assistance.

KUMAR0307
I am an HP Employee

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