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New HP Envy Pro 6455 set up working well except the printer icon always shows the paper tray is low

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Envy Pro 6455
macOS 10.14 Mojave

newly set up, Dec.  2020 Envy Pro 6455 on Mac OS Mojave.  Everything went well and works well except I always get an error prompt that says the paper tray is empty, when it is not.  I can still print but would like to fix this bug.  Help.

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@birdergirlariz

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please try these steps

 

- Turn on the printer.
- Wait until the printer is idle and silent before you continue.
- Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
- Remove the ink cartridges from the printer.
- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to a wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
- Reinsert the ink cartridges, and then close the ink cartridge access door.
- If you receive a prompt to print a calibration page, do so.
 

Also ensure the printer has the latest Firmware https://support.hp.com/in-en/document/c02919168

 

You can also follow the instructions in this Link: https://support.hp.com/us-en/product/hp-envy-pro-6400-all-in-one-printer-series/29256678/document/c0...

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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