New envy 6120e Wi-Fi blue light not blinking so can't connect to Wi-Fi

[52mal]

New envy 6120e printer installation - blue Wi-Fi light was blinking at first but failing to connect to Wi-Fi then blue light stopped blinking so still not connected to Wi-Fi . Stuck on first screen with no progress despite numerous attempts. Router working and strong signal. 

[Max3Aj · Accepted solution]

@52mal, Hello and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

I understand you're having trouble connecting your new HP Envy 6120e printer to Wi-Fi — the blue wireless light stopped blinking, and you're stuck on the setup screen. Let's get this sorted out step-by-step.

Step 1: Restore Wi-Fi Setup Mode

When the blue light stops blinking, the printer exits Wi-Fi setup mode. You’ll need to re-enable it:

1. On the printer control panel, press and hold the Wireless button (📶) and the Cancel button (❌) together for 5 seconds.
2. The blue wireless light should start blinking again, this means the printer is in setup mode.

Step 2: Use the HP Smart App (iOS)

1. On your iPhone or iPad, download or open the HP Smart app.
2. Make sure Bluetooth is enabled on your phone.
3. Open the app and tap “+” to add a new printer.
4. Select your HP Envy 6120e from the list.
5. Follow the on-screen instructions to connect the printer to your Wi-Fi network.

Tip: Ensure your phone is connected to the same Wi-Fi network you want the printer to use.

Step 3: Complete Setup

Once connected, the blue light will stay solid (not blinking). You can then finish setup in the HP Smart app, including enabling HP+ features if applicable.

If the issue persists:

• Restart your router, printer, and phone.
• Reset the printer to factory defaults:
  • Press and hold the Wireless and Cancel buttons again for 10–15 seconds.

You may refer to this document - HP ENVY 6000e All-In-One Printer series Setup | HP® Support

>HP printer setup (HP app) | HP® Support

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support