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‎11-24-2021 06:20 PM

HP Recommended
Product: OfficeJet Pro 9010e

My enquiry relates to the warranty. My new printer was purchased on 20 October 2021 and installed on 25 November 2021. However, the start date on the warranty states that it began on 4 August 2021. Is there any way to change the start date on the warranty? I had to place this query here as I could not find an FAQ that suited. Regards,  Lindsay

Category:
2 REPLIES 2

‎11-25-2021 01:07 AM

HP Recommended

Hi @Lindsay18 ,

 

Open the HP web for warranty check >> https://support.hp.com/nz-en/checkwarranty

 

Then follow the steps explained in the next document:

 

Also check the next video:

https://www.youtube.com/watch?v=PTMvck49GP4

 

* Click on YES button   to say thanks, 

* Click on the button Accepted Solution if the question is answered.

 

Best regards, 

ferRX.

dodecaedron

.
@ferRX / I am a volunteer posting answers on my own time.
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‎11-27-2021 03:03 PM

HP Recommended

Thank you. However, I tried your suggestion but could not find the document >>HP PCs, PRINTERS - Dispute a warranty status. Is there an intermediate step between the link you provided (>>https://support.hp.com/nz-en/checkwarranty) ? Is there another way to find the document you mentioned?

 

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