New printer old catridge

[Annaaaaaaa]

I purchased a printer a year ago, but the scanner broke, so Boulanger exchanged it for a new one. I planned to use the cartridges/toner from my old printer, but the new printer doesn’t work. The app says I need to replace the cartridges with new ones. Why is this happening? It’s very inconvenient. Please help me get the printer working quickly.

J’ai acheté une imprimante il y a un an, mais le scanner est tombé en panne, alors Boulanger l’a échangée contre un nouveau modèle. J’ai prévu d’utiliser les cartouches/toner de mon ancienne imprimante, mais la nouvelle ne fonctionne pas. L’application me demande de remplacer les cartouches par des neuves. Pourquoi cela arrive-t-il ? C’est très gênant. Merci de m’aider à faire fonctionner l’imprimante rapidement.

[Gaya1239]

Hi @Annaaaaaaa, 

Welcome to the HP Support Community

I understand you are facing an issue with your HP LaserJet MFP M140we Printer scanner broke. Not to worry I will help you to get a resolution to resolve the issue.

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

Gaya1238

HP Support