New printer won't connect to modem

[Brett89]

Bought a new printer. It will not connect to the modem. 

[VikramTheGreat]

Hi @Brett89,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for reaching out! If your HP Smart Tank 7602 All-in-One printer isn’t connecting to your modem (Wi-Fi network), here’s a step-by-step guide to help you get it online:

Step 1: Check Wi-Fi Requirements

• Make sure your modem/router is broadcasting a 2.4 GHz network (some HP printers don’t support 5 GHz).
• Ensure the Wi-Fi password is correct, and the network is not hidden.

Step 2: Restore Network Settings

1. Press and hold the Wireless button (📶) and the Cancel button (❌) together for about 5 seconds.
2. Release when the Power light blinks—this resets the network settings and puts the printer into Wi-Fi setup mode.

Step 3: Use the HP Smart App

1. On your phone or PC, download and open the HP Smart app HP Smart - Free download and install on Windows | Microsoft Store.
2. Make sure your device is connected to the Wi-Fi network you want the printer to join.
3. Tap Add Printer → The app should detect the printer in setup mode.
4. Follow the on-screen instructions to connect the printer to your Wi-Fi.

If the printer isn’t detected, try moving it closer to the router and restarting the app.

I hope this helps.

Take care and have a good day.

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VikramTheGreat

HP Support