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‎05-30-2021 07:20 PM - edited ‎05-30-2021 09:16 PM

HP Recommended
Product: Photosmart 8450
Operating System: Microsoft Windows 10 (64-bit)

HP says to use Windows', but it doesn't offer me one. HP Smart app can't find my connected printer. 😞 Ethernet cable connection works though, but I prefer USB cable.

 

Thank you for reading for reading and hopefully answering soon. 🙂

Category:
5 REPLIES 5

‎05-30-2021 08:46 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Check out these resources which may help:

 

https://support.hp.com/sg-en/drivers/selfservice/hp-photosmart-8400-printer-series/402149/model/4021...

https://support.hp.com/sg-en/document/ish_2224996-1993298-16

 

Thanks.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No

‎05-30-2021 08:48 PM

HP Recommended
@greenturtle wrote:

Hi,

Thanks for using the HP Support Community.

 

Check out these resources which may help:

 

https://support.hp.com/sg-en/drivers/selfservice/hp-photosmart-8400-printer-series/402149/model/4021...

https://support.hp.com/sg-en/document/ish_2224996-1993298-16

 

Thanks.

Yeah, I saw those. The printer is fine in the over decade old, 64-bit W7 HPE SP1 PC.

Was this reply helpful? Yes No

‎05-30-2021 11:12 PM

HP Recommended

Got it! http://i.ibb.co/7403p8Z/3details.gif -- Had to uninstall, disconnect, and reconnect the printer device.

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‎05-30-2021 11:56 PM

HP Recommended

Hi,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No

‎06-02-2021 08:45 AM

HP Recommended

Dang Windows Update! It installed an updated HP USB driver (v7b25) from 8/13/2012. I had to figure out how to uninstall it (Device Manager) and to roll back to an older version from 2006. Now, it works again. https://imgur.com/a/S8bemAb for my screen (shot/capture)s. Argh. I need to how to block this even though Windows Update is not showing this update again (for now?). Bah! 😞

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