No Color on network printer

[ronald8750]

I am not able to get color prints from My HP Officejet 3836 through wireless network printing. It prints color on the USB connection. The advance document settings for Wireless printer does not show the Grayscale option as in the USB printer.

Network PrinterUSB Printer

Windows printer test page is color with USB but black and white on Wireless. Adding, deleting printer, reinstalling drivers does not help. Print doctor, HP smart do not report any issues.

[Jay_G24 · Accepted solution]

Hi @ronald8750,

Welcome to the HP Support Community

I'd like to help!

I understand you are unable to print in color when connected to wifi 

Follow the below version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

Be sure to restart your PC and allow the utility to complete the process, then check for any difference. If the issue persists, proceed to the next step.

Install the printer using the TCP/IP port:

1. On the PC, go to Control panel > Devices and printers > Add a printer(at the top) 
2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
3. Select 'Add a printer using a TCP/IP address'
4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
5. Type in the 'IP address in Hostname or IP address' box, click next
6. Proceed to the next steps by following the on-screen instructions.
7. Try printing in color.

If the issue persists, Install the printer using Windows built-in driver

Refer to this document to know how. Try printing.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[ronald8750]

Thanks very much. I used the 'adding my TCP/IP' and was able to solve the issue just before your post appeared. Isn't it strange, both  USB and Network Printer Test pages report using the same driver files but one work and the other does not? Is this an Windows issue?

[Jay_G24]

Yes, it's an operating system issue.

By manually selecting the port we avoid using the auto-selected WSD port which causes this issue.

Hope this helps

Keep me posted

[ronald8750]

Thanks for the clarification. 

[Jay_G24]

You're welcome 🙂

 If you need further assistance feel free to reach out to us. 

Have a great day ahead!