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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
vinz78
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No Custom papers in PDF driver V4 for HP Z9+ on Win10

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Microsoft Windows 10 (64-bit)

Hello,

 

There is no way to have my custom papers in driver V4 PDF for win 10. No issues in MacOs.

 

I've synchronized the paper profiles with Designjet utility and hit the refresh button on the paper selection in the driver.

 

No effect for both. Still nothing after clean uninstall and clean of the windows registry.

 

Custom ICC profiles have been transfered.

 

 

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hedes-gs
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Yes same issue for me. I have to reinstall the PS drivers and then I got my custom papers.

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vinz78
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PS drivers works for custom papers, yes.

Can you have a custom paper with thick setting ? It seems to go back to Normal thickness everytime... 

Z9 is a really good hardware but software is really too buggy...

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hedes-gs
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Yes I confirm, thick paper is always 'Normal'. I fully agree with you : software of HP Z9 is full of bugs. I've just spent 3 hours to install a thick paper due to numerous crashes.. 

And when the printer crashes, It lost the remaining length of the paper...  

 

Another issue: when I print on a canson barity prestige (340g), there are some scratches at some place. Sometimes, it works fine, sometimes there are scratches. 

 

 

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