No internet connection per my laptop after cancelling instant ink subscription

[jedigene1]

My laptop and printer was working fine until I cancelled my Instant Ink subscription. Now I can't get the printer to connect to the internet. When I finally got HP Smart to say I was connected from my Android Phone, I still can't connect with my Laptop. What am I doing wrong?

[Irwin6]

Hi @jedigene1,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I understand you're experiencing an issue with printing on your printer after cancelling the instant ink service.

I apologize for any inconvenience this may have caused, I'm here to help you today.

When you cancel the service:

• You can continue printing with Instant Ink supplies until the end of your current billing cycle.
• At the end of the billing cycle, you must remove Instant Ink cartridges and purchase Original HP Ink or Toner directly from the retailer of your choice to continue printing. Instant Ink cartridges only work in enrolled printers.
• Your final monthly charge comes at the end of the billing cycle.
• The Paper Add-on service ends with your Instant Ink service.

Note: HP Instant Ink is based on the pages you print, not cartridges or shipments you receive. 

Kindly refer to the step "Cancel your account" from this link to cancel your account.

If you are not able to print even after replacing HP genuine ink cartridges, please stop Web Services on the printer.

HP Instant Ink > How to > Instant Ink > Manage Account > Turning Off Web Services

Optional - be sure Web Services is "off":

After you switch off Web Services, wait a minute and then switch off the printer.

Wait until the printer is completely shut down > wait a minute or two.

Switch on the printer.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day.

Irwin6

HP Support