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‎12-02-2020 06:50 AM

HP Recommended
Product: Officejet Pro 9020

I have a new Officejet Pro 9020, and suddenly the wireless icon does not show in the printer control panel. Everything was fine, then poof gone.

I’ve unplugged the printer to reboot, and no luck whatsoever. Any advice?

Category:
4 people had the same question
2 REPLIES 2

‎12-07-2020 09:11 AM

HP Recommended

Hi @jgul,

 

I'd like to help!

 

Try and print a wireless test report and share the results-

  1. Load plain white paper in the input tray.

  2. From the home screen on the printer control panel, swipe down to open the Dashboard, and then touch the Setup icon .

  3. Swipe up on the display, touch Reports, and then touch Web Access Test Report.(wireless test report )

    A Web Access Test Results page prints.

    Example of a Web Access Test Results page

 Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Was this reply helpful? Yes No

‎12-16-2020 02:23 PM

HP Recommended

It didn't work

 

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