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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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EBEBEB
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Not able to change presets

HP Recommended
Color LaserJet M255dw
macOS 10.15 Catalina

Just purchased a new LaserJet Pro M255dw. Every time I try to print a page and try and change the settings from Quality "Normal" to "Best" it does not allow me. It switches automatically back to normal. Is there a place I can change the presets or create a new one somewhere else. I just want all the Qualities to be set to "Best" 

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Kumar0307
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@EBEBEB, Welcome to the HP Support Community!

 

Yes, you are correct. HP laserjet printers do not have an option to change the print quality from Normal to Best. It has a default setting for Mac.

 

I hope that answers your concern adequately. Let me know! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

KUMAR0307
I am an HP Employee

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