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‎03-06-2021 10:24 PM - edited ‎03-06-2021 10:25 PM

HP Recommended
Product: HP Officejet Pro 6970

I have installed the HP Officejet Pro 6970 using HP Smart. Not able to print Have tried manually downloading and installing all the recommended drivers, utilities and critical firmware deemed necessary. Not even a test page is printing. Printer is online and connected to network.

 

Category:
1 REPLY 1

‎03-10-2021 07:34 AM

HP Recommended

Hi @Tazeem1,

 

I'd like to help!

 

To better assist you - 

 

1) Are you able to make copies using the printer?

2) What's the application you are trying to print from? Have you tried printing from a different application or device? 

3)What is the status of the wireless light on the printer, steady or blinking?

4)What device are you using the printer with, a Windows computer, Mac, Android or an iPhone? 

5)I would like to know, is your router set to work on 2.4 GHz network or 5 GHz network band?
 

Let me know!

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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