OCT 28 HP Smart app won't save changes to scans after hitting DONE

[Bags1000]

HP Smart app won't save changes to scans after hitting DONE.

I try to for example and rotate, and hit done and it reverts without saving.  I can sometimes get it to work if I repeat the process 4 or 5 times.  It's the like the DONE button acts as a Cancel command.  Is this a resolution issue?  4K monitors affecting this?

[Dragon-Fur]

@Bags1000 

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[Bags1000]

I have narrowed my test to simply being able to rotate after a scan and the new software does not save the changes.  The old app worked well.  This is bug.  Kindly report it.  Can I get a support ticket #?  How do you log these?

[Dragon-Fur]

@Bags1000 

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[Bags1000]

That's awesome.  Thanks for helping out considering you're j not from HP.

I couldn't find any other way to ask for support on the app or with my instant ink shipments so I tried the community hoping that HP monitors it and checks in to address issues too.

Thanks for figuring out a way to request someone to take a look and I'll await a new version of the app that hopefully works.

[Dragon-Fur]

@Bags1000 

You are welcome.

Few people asking for help realize what you missed - we are a Community workforce of volunteers.

We do have a few HP agents on staff - also volunteers.

HP provides no official presence in the Community.

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[Quinnsmom]

I'm also having the same exact problema and it's so frustrating.  None of the edits save so there's no way to rotate a document once it's been scanned.  Like the original poster said, this is a new problem.  I never had any issues until very recently.  Any assistance would be greatly appreciated (preferably HP fixing their bug)

[Dragon-Fur · Accepted solution]

@Quinnsmom 

Update - Correction

True - the fix for oddly rotated document pages is simple.

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If the software application to which you refer is HP Smart, then yes - the feature is the Auto-Enhancements.

Switch OFF the orientation setting.

HP_Smart_W10_Scan_Auto-Enhancements_1

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[DBC3]

I'm embarrassed to say it took me way too long to figure this out, and that the only way I did was to compare settings on two different computers.  After you click on the scan tile, the next screen will have "Auto-Enhancements" in the upper right corner.  Be sure to click on that and turn off "Orientation."  Seems to have worked for me.  Good luck!

[Bags1000]

THe auto-enhancements feature was screweing everything up - I have documents with half the pages upside down.  Thanks for drawing  my attention to this.

However, I tried it with it off and it still doesn't work.

I am simply scanning a page, hitting edit, rotating the page and saying DONE.  The page reverts back to it's upside down state without the changes being made!