OfficeJet 3830 will only print in black and white / grayscale

[B_Hartman]

I am having trouble getting my printer to print in color. When emailing to the printer address, it prints in color, but when I send a job from my laptop it only is printed in black and white / grayscale. I have:

(1) uninstalled the printer software and removed the printer and then reinstalled and added.

(2) double checked for updates to software and drivers.

(3) uninstalled and reinstalled the root directories.

(4) checked printer preferences (an option to choose color options does not appear)

I am thinking that the problem needs some sort of patch for windows 10 operating system to send color jobs to an OfficeJet 3830.

[ShlomiL]

Hi,

Try following below version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

Please let me know the results,

Shlomi

[Simmo797]

This actually worked ... I've tried using the scan doctor before with no success but this link works ... Thanks 

Debbie "Eversograteful" Simmonds

[B_Hartman]

This worked! thank you so much!