OfficeJet 5200 Driver is unavailable Windows 10

[RunarO]

I am not able to get my HP OfficeJet 5200 All-in-One installed properly.

I get Driver is unavailable.

Windows 10 Pro, Version 10.0.18362 

HP smart says ready and I can print status report.

[asmita6658]

Hi @RunarO

Welcome to the HP Support Community. 

Download and install HP Print and Scan Doctor, it is a Windows tool to fix printer issues. 

If the issue still persists, try re-installing the printer driver -

1. In the search box, type and open "Uninstall a Program".

2. Look for HP Printer software.

3. Right-click to uninstall.

4. In the search box, type and open “Devices and printers”.

5. In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”.

6. Open the run command with the "Windows key + R" key combo. 

7. Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”).

8. Click on the "Drivers" tab.

9. Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom.

10. Select Ok.

11. Select Apply and Ok on the Print Server Properties windows.

12. Close Devices and Printers Once the software and drivers are removed.

13. Restart the computer.

14. Download and install the software and drivers from here.

15. Click on the downloaded file and follow the on-screen instructions. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[RunarO]

I have now followed the procedure twice, in case I missed something, but printing still fails.

I can print diagnostic info etc using HP Printer assistant, but not any documents

[asmita6658]

@RunarO

Thanks for replying. I'd suggest try adding built-in driver. Refer to this document for steps - HP Printers - Installing and Using the Windows Built-in Print Driver

Keep me posted.