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Locked

‎01-09-2021 08:44 AM

HP Recommended
Product: OfficeJet 8620

Instank Ink, firmware updates, as well as other issues because Web service won't start.

Screenshot 2021-01-09 at 10.29.11 AM.png

 

I've set up the Static IP address, changed DNS,  but that didn't help at all.

Screenshot 2021-01-09 at 10.39.40 AM.png

 

I haven't found any other suggestions for how to resolve this?  I've talked to Instant Ink tech support on the phone and I've just gotten the standard unplug printer, reconnect to the wireless network, standard troubleshooting stuff.  

 

Thanks.

Category:
1 REPLY 1

‎01-12-2021 05:40 AM

HP Recommended

Hi @JeffW3,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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