OfficeJet Pro 6970 always runs maintenance cycle before printing

[JB445]

The printers maintenance cycle runs first whenever I try to print something.  

[Nal_NR]

Hi @JB445,

Welcome to the HP Support Community. 

I'd like to help!

Can you ensure that the "Keep printed documents" tab is unchecked?

Here's how to get to the tab:

1. Go to Control Panel

2. View Devices and printers

3. Right click and go to "Printer properties"

4. Go to "Advanced" and ensure "Keep printed documents" is unchecked.

Hope that helps!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[JB445]

Hi, thanks for responding. This option was already unchecked, so it will not solve my issue. Any other suggestions? 

[Nal_NR]

Hi @JB445 ,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!