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‎07-28-2021 08:23 AM - last edited on ‎07-28-2021 01:15 PM by Retired

HP Recommended
Product: Officejet Pro 6978
Operating System: Microsoft Windows 10 (64-bit)

I'm having the same problem with my Officejet Pro 6978. Can you help me with it? I've already gone through the troubleshooting steps and they don't help. HP Smart is up to date and I already have the recent firmware update, 2109A. I also have Instant Ink, and cannot turn off automatic updates. My printer has an active extended warranty.

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-29-2021 07:25 AM

HP Recommended

@momcat1

 

Welcome to the HP Support Community.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the communities page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

View solution in original post

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1 REPLY 1

‎07-29-2021 07:25 AM

HP Recommended

@momcat1

 

Welcome to the HP Support Community.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the communities page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

Was this reply helpful? Yes No
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