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Microsoft Windows 10 (64-bit)

OfficeJet Pro 8210: Update required - "A problem has occurred with one the printer's critical update.

 

I tried to do a semi-reset, No go.

I tried to do a hard reset No go.

I tried to update the firmware No Go.

The screen is locked up and i cannot access the printers functions.  When I look into windows it shows the printer as needing firmware update, but i cannot access the printer functions via the printer or the computer.  Just received this printer as a Christmas gift last Christmas and its not even used the original ink cartridges up yet.

I see others have had the same issues with no resolution other that HP warren-teeing and sending out a replacement printer.

 

1 REPLY 1
HP Recommended

Hi @StanleyGR,

Welcome to the HP Support Community

I'd like to help!

 

I understand you are receiving a printer error.

 

Try the below suggestions -

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware -HP Printers - Updating or Upgrading Printer Firmware

 

If the issue persists, We can perform a factory defaults on the printer to resolve the issue

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icdefaulton on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.