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HP Recommended
OfficeJet Pro 8210
Microsoft Windows 10 (64-bit)

I've seen many folks with this same problem, yet a solution is never provided.  The screen on my OfficeJet Pro 8210 states:

"Update required - A problem has occurred with one of the printer's critical system files. A printer update will be installed to fix this problem."  Other than that, the printer is completely unresponsive to ANY inputs on its touchpad.  I've tried connecting it to a Win10 computer directly via USB, it is not recognized by the computer.  There is virtually NO way to do anything, and clearly no way to update the indicated software (presumably the Firmware).  Without an answer, this will be the 2nd HP printer I've LITERALLY THROWN IN THE TRASH in the last month and have had to replace (with another brand, of course...).  

1 REPLY 1
HP Recommended

Hi @Jumbles66

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

Asmita
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.