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HP OfficeJet Pro 8730 All-in-One Printer
Microsoft Windows 10 (64-bit)

Hi, i can use printer from touch screen becaus i know/remember PIN CODE...
...but if i try to navigato into menu with lock, system ask me USER and PASSWORD but i not remember them...
...how can i reset/recovery USER and PASSOWORD without loose data (setting, instant ink, etc...)? If possible?!?

If not possible...how can i reset/recovery USER and PASSOWORD in another way?


Tnx for help and support

1 REPLY 1
HP Recommended

Hi @Cinico83,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

 

We have to perform a Semi Full Reset to unlock the features of the printer/Reset the password.  (Note: Performing a reset will delete all settings on the printer)

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

  

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

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