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‎12-26-2020 12:32 PM

HP Recommended
Product: OfficeJet 9010

A day spent trying to get m y new OfficeJet 9010 to work on the OS Big Sur update.

Category:
7 people had the same question
1 REPLY 1

‎01-05-2021 07:38 AM

HP Recommended

@PalomaBill

 

I reviewed your post and I understand that you are facing issues setting up your new printer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

How is the printer connected to the computer? (Wireless, USB)

Are you getting any errors?

 

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/product/hp-officejet-pro-9010e-all-in-one-printer-series/38023430/docum...

 

You can also use the HP Smart app. Refer to the below article for detailed steps.

 

https://support.hp.com/in-en/document/c06188214

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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