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- HP Community
- Printers
- Printer Setup, Software & Drivers
- OfficeJet Pro 9015 Set Up Ink Cartridge not working
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11-30-2020 11:48 AM
Recently purchased a 9015 Officejet Pro & attempted to setup using manufacturer provided "setup" 962 cartridges.
The on device screen is giving me a message stating there is a communication error with the Cyan cartridge & to replace the cartridge if issue continues. I cleaned the connectors on both the printer and cartridge and the issues persist. When replacing with another HP cartridge I am met with anther message asking to use the "setup" cartridges to continue the initial setup.
It appears I may have a corrupted Cyan ink cartridge.
How can I continue the initial printer setup with the replacement cartridge?
Solved! Go to Solution.
Accepted Solutions
12-03-2020 07:04 AM
@bwoold1, Welcome to the HP Support Community!
Let us try to reset the printer to bypass the use of setup ink cartridges.
- The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
- I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
- In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
KUMAR0307
I am an HP Employee
12-03-2020 07:04 AM
@bwoold1, Welcome to the HP Support Community!
Let us try to reset the printer to bypass the use of setup ink cartridges.
- The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
- I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
- In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
KUMAR0307
I am an HP Employee
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