OfficeJet Pro 9018 - green screen w/ "12345" and no way to reset.

[Iowa85]

Note from moderators: this message was originally posted in another topic, but it was moved to a new one to give more visibility for volunteers that help customers in the Community.

Original topic URL: Solved: OfficeJet Pro 9018 - green screen w/ "12345" and no way to r... - HP Support Community - 841...

Reply:

I'm having the same issue, brand new printer. I've plugged straight into the wall, etc. Nothing's working. What do I try next?

[Ric_ob]

Hello, @Iowa85 

Thank you for visiting the HP Support Community!

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- Exact model of your printer / Desktop/ notebook (if you need help, click here for information on how to find your model number model).
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[Iowa85]

I have a hp office jet Pro 8035e. I had it setup to print directly from my computer (with provided cord) and it worked properly. When I downloaded the app and tried to set it up for wifi printing, it found the printer and immediately went into an error state with a green screen and code 12345. Now, the computer and my phone cant see the printer and nothing will print. I've unplugged, reinstalled the app/drivers, nothing's changing. 

[Vgrsmith1]

Sorry, I can’t help. I never received any assistance that was helpful. Perfectly good printer that was just 4 months out of warranty dead. 
i had to buy a new printer. Since the last two HP printers I had died within a few months of being out of warranty, I decided to be done with HP. I have moved on to Canon.