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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Vanman2021
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Message 1 of 2
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Officejet 3830 Not Printing Colour

HP Recommended
Dell
Microsoft Windows 10 (64-bit)

Hi 

I am having a long running issue when the printer stops printing colour. Somehow managed to fix in the past, but this time properly stuck.

Checks I have done:

  • Plenty of ink
  • Latest printer drivers 
  • Uninstalled and re-installed printer and HP Assistant
  • Unplugged printer
  • Restarted computer
  • Run HP Assistant Diagnosis

Please help!

Thanks

Paul

1 REPLY 1
ShlomiL
Level 17
Level 17
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Message 2 of 2
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HP Recommended

Hi,

Try following below specific version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

 

Try printing and check for any change, if the same remains try printing using the newly added print queue copy (Copy1) and check for any difference.


Shlomi



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