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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Martra
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Solved!

Officejet 4500 scan settings for my Mac (and our PC in same house) Wireless!

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HP officetjet 4500
Mac OS X 10.10 Yosemite

Our scanner will not work anylonger. Something happened with the connection with our computers. The printing funktions work but not scanning...therefor I understand that nothing is wrong with the machine...but something with the settings.

Somebody can help us?

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Rainbow23
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Hi @Martra,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query. I'll be more than glad to help you.

I understand that you are facing issues with your HP Officejet 4500 Desktop All-in-One Printer wherein it does not scan.

 

In order to isolate the issue, I suggest that you make a copy from the control panel of the unit and check.

 

If the copy is fine, then I suggest that you follow the steps in the link: How to Scan (Mac)

 

Let me know if this works.
 

You have a good day ahead.
 

Rainbow23
I am an HP Employee

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Martra
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Hallo Rainbow23.

Thanks for your adwise but it didn´t work better at all. If I can attach a screenshot.....you see that I´ve done the surching as you suggest but it still doesn´t work. The scanning doesn´t answere....

Skärmavbild 2017-11-05 kl. 20.49.43.png

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Rainbow23
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Hi @Martra,

Thank you for your reply, I'll be more than glad to help you.

 

I understand that the issue has not resolved after following the steps mentioned in the previous interaction.

 

This could be a hardware issue with the scanner component.

 

Hence, you may contact HP Technical Phone Support from this link: http://hp.care/2r9wSvP

Select the country where you are located and type the product# or the serial number of the unit and then choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information. Click on 'Show Options' icon and then scroll down the page and select 'Get Phone Number' to get the phone number.

 

You have a good day ahead.

Rainbow23
I am an HP Employee

If you found this post helpful, you can let others know and also show your appreciation by clicking the Accept as Solution button, Thumbs up" button!

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