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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Tina04
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Officejet 6700 print failure resets not working

HP Recommended
Officejet 6700
macOS 10.13 High Sierra

My printer is displaying an error code that there is a print failure. I’ve tried a reset, factory reset and updating firmware with no success. Help please. 

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praveen196
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Tina04 Welcome to HP Community!

 

I understand you are getting you are getting printer failure error on your printer.

 

Don't worry I'll try to help you out.

 

Did you make any changes to your printer?

 

Do you get any error code on the printer?

 

Please try the steps recommended below.

 

As you mentioned you are getting printer failure error on your printer.

 

Try replacing the faulty, low or empty ink toner cartridges on your printer.

 

Update the printer firmware and check if it helps.

 

Update the printer firmware using this link.

 

Try removing and reseating the print head back into the printer 3 times and check if the issue persists.

 

Reset the printer

  1. Turn the printer on, if it is not already on.

  2. Wait until the printer is idle and silent before you continue.

  3. With the printer turned on, disconnect the power cord from the rear of the printer.

  4. Unplug the power cord from the wall outlet.

  5. Wait at least 60 seconds.

  6. Plug the power cord back into the wall outlet.

      note:

    HP recommends connecting the printer power cord directly to the wall outlet.

  7. Reconnect the power cord to the rear of the printer.

  8. Turn on the printer, if it does not automatically turn on.

    The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

  9. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Clear the jam from the carriage path access area

 

The following steps require the use of a flashlight to identify any jammed paper in the carriage path access area.

  1. Press the Power button to turn off the printer if it is not already off.

  2. Disconnect the power cord from the rear of the printer if it is not already disconnected.

       WARNING:

    Do not reach into the cartridge access area when the printer is plugged into an electrical outlet.

  3. Place your fingers into the slot on the left side of the printer, and then pull forward to open the cartridge access door.

    Figure : The slot on the side of the printer

    Image: The slot on the side of the printer
  4. Grasp any jammed paper in the carriage path with both hands, and then pull the paper slowly but firmly toward you to remove it.

    Figure : Carefully pull the jammed paper from the carriage path

    Image: Carefully pull the jammed paper from the carriage path.
  5. Use a flashlight to check for torn pieces of paper that might remain inside the printer. Check the left, center, and right side of the access area, and then remove any bits of torn paper. If any torn pieces of paper remain inside the printer, more jams are likely to occur. If paper is jammed behind the carriage, do not attempt to move the carriage in this step.

    Figure : Check for paper jammed in the carriage path

    Image: Check for paper jammed in the carriage path
  6. Close the cartridge access door.

 

Remove cartridges and inspect for leaks. Do not use leaky cartridges. Re-install cartridges if okay.

 

Please remove the ink cartridges and examine them for any sign of leaks. If any cartridges have leaks, contact HP. Do not use cartridges that are leaking. If there are no leaks, reinstall cartridges and close the printer cover. Turn the printer off then on again.

 

Also, Refer this article to further troubleshoot printer failure errors on your printer. Link: https://support.hp.com/us-en/product/hp-officejet-6600-e-all-in-one-printer-series-h711/4322968/docu...

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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