Officejet 7740 Scanner hinge is broken

[Siva_C]

Hello Team, I am using HP Officejet 7740 printer past 2 & half years old..

today when i was scanning some documents there was a loud thud and all I can see the Hing of the scanner ( door )  is broken. I have been really lite using this printer (my own use) so not much wear and Tear

This is really depressing the printer part is broken so soon. With in 3 years also very light usage.

I am unable to find the part information.. can anyone identify the part information for this Hinge.

HP Officejet 7740 printer, Hing of the flat bed scanner.

[Nal_NR]

Hi @Siva_C,

Welcome to the HP Support Community. 

I'd like to help!

Since the scanner hinge is broken, you will need some additional support from our internal teams in HP as it may need service. For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[Siva_C]

I have already raised a case   case ID ( BTXP2798  )

but the service rep is saying the Hinge is not available separately and asking me to change the whole ADF assembly  !!  which costs 6000 rs   but the Hinge is very tiny thing which should be available for 500rs or less 

its really Dumb to change the entire printer because you ran out of the INK.... 

that's why I have asked the community help to get the part number...