Officejet PRO 9010e regional change for USA 962 Ink, Printer bought in EU

[Xavierman]

Hello, 

I need to change the region for my printer to accept 962 ink cartridges,

I did the Hp smart Ink level procedure. 

When I right click while holding shift and ctrl the region menu appears but an error message says Unable to  read the  printer region information

Printer was bought in Lithuania.

We are office workers on a tour, traveling the world.

can someone send me the codes for the USA region ? 

Thank you

Xavier

[Anand_Andy]

Hi @Xavierman,

Welcome to the HP Support Community

I'd like to help!

I understand you moved and the printer is not accepting the new region cartridges.

We need to perform a regional reset on the printer to resolve this issue. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

[Xavierman]

Hi Andy,

I had to give up since the regional reset instructions didn't work, the region code that I have to copy to clipboard is not showing up. Printer was from Lithuania. 

I was online chat with a Hp expert controlling my computer for two hours. He could not do it either.

Xavier

[Anand_Andy]

@Xavierman,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!