Officejet Pro 8600 - Network capabilities disabled

[Watsonsus]

 OFFICEJET PRO 8600 unable to be linked to the internet.  I have done a full and partial resets to the printer but it now says - Built in network capabilities have been disabled.  Contact your network administrator or person who set up the printer.  

Please help me fix this problem.

The printer worked previously but we have changed Internet providers and it has been very difficult when trying to add the printer to the internet.

[A_Gayathri]

Hi @Watsonsus,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP OfficeJet Pro 8600 Plus e-All-in-One Printer, especially after changing internet providers. The message indicating that "built-in network capabilities have been disabled" often stems from network settings or configurations that need to be reset or modified.
 

Here’s a step-by-step guide to help you resolve the issue:

Perform a Factory Reset:

• On the printer’s control panel, go to Setup.
• Select Tools and then choose Restore Factory Defaults. This will reset the printer’s settings to their original state, which can help restore network capabilities​(​(.

Re-enable Network Features:

• After the factory reset, check the Network Setup menu. You may need to select options like Wireless Setup Wizard to re-enable wireless connectivity​(​(.

Connect to the New Wi-Fi Network:

• Once network capabilities are enabled, go back to the Wireless settings and use the Wireless Setup Wizard to connect the printer to your new Wi-Fi network. Ensure you enter the correct Wi-Fi password​(.

Check for Firmware Updates: Update the firmware on an HP printer

• Sometimes, network issues can arise from outdated firmware. After reconnecting to the internet, check if there are any firmware updates available for your printer and install them​(​(.

Ensure Router Compatibility:

• Since you changed internet providers, make sure that the new router settings are compatible with your printer. Check if the router is set to 2.4GHz, as some older printers have issues with 5GHz networks​

Refer to this document: HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[Watsonsus]

I thanks for the suggestions which I followed. Unfortunately I am still unable to link our printer to the Internet.  It is very frustrating 

[A_Gayathri]

Hi @Watsonsus ,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!