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‎03-09-2021 06:20 PM

HP Recommended
Product: HP Officejet Pro 8600 Premium
Operating System: macOS 11.0 Big Sur

I have the HP Officejet Pro 8600 Premium printer. I just updated my MacBook Pro macOS Big Sur (Version 11.2.3) software, and now my printer won't work. The scanner works great, but when I try to print anything, I keep getting this message "Printing - Waiting for printer to become available." The HP printer drivers for this macOS update aren't available. Not sure what to do. I have no problem using this printer on my Windows-based ThinkPad and I have no problem using the Scanner on my MacBook Pro. It's only the Printing that won't work on my MacBook Pro. SO frustrated, as it worked yesterday before I did the software update. I have uninstalled and reinstalled the drivers many times. I've also unplugged the power and USB cords and then started over again. Nothing is working. Any suggestions?

3 REPLIES 3

‎03-13-2021 02:40 PM

HP Recommended

@tschoop

 

Welcome to the HP Support Community.

 

Remove and add the printer

 

Click the Apple menu, and then select System Preferences.

Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

Click the name of your printer, click the Minus sign and then delete the printer.

 

 

Click the Plus sign and then click Add Printer or Scanner.

Click the Use or Print Using box, and then select AirPrint

 

 

Click Add to add the printer to the list.

 

Try to print.

 

Keep me posted for further assistance.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


I am an HP Employee

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‎03-15-2021 02:41 PM

HP Recommended

I have a similar problem since updating to macOS Big Sur 11.2.2. My issue is two-fold.  First, I have to unplug and replug the printer everyday because it goes offline and cannot reconnect to wireless on its own.

Second, even when the printer is online, but the scanner cannot open up.  We just get an error message.

I have installed updated drivers, but that didn't help with either problem.

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‎03-19-2021 06:28 AM

HP Recommended

@dmwnh

 

Welcome to the HP Support Community.

 

Which printer do you have?

 

Let us know.

 

Thanks!


I am an HP Employee

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