Officejet Pro 8610 won't connect to Eero Pro mesh wi-fi

[JPGayan]

My Officejet Pro 8610 worked great wirelessly on my old Asus router but won't connect to my Eero Pro 6. It sees the network, I add the password, it things for a long time and then gives me the "Unable to connect to the network" message. I've tried turning off the 5Ghz part of the wi-fi, I've placed the printer right next to the base station of the Mesh network, and still nothing. When I print the diagnostic page at the top it has "Attention  Your HP Printer is unable to connect to your wireless router. MAC address filtering may be enabled on your wireless router which can prevent you HP Printer from connecting to your wireless network during setup" and under the ">Settings" part it has in bold "No Filtering    FAIL".   From what I can tell Eero doesn't have MAC address filtering. I just tried manually adding the MAC address to the Eero and got a "The IP Reservation is address is outside the subnet block" message. What can I do? This was an expensive printer and I have $200 worth of unused ink cartridges. I can't afford to get a different printer but hat to be stuck using a wired connection when five people all share the printer. Thanks!

[Jay_G24]

Hi @JPGayan,

I'd like to help!

The router is probably not configured in the bridge mode. This could be a NAT issue which means multiple routers are handing out IP addresses and causing a conflict. Bridge mode means the router acts as purely an access point and not a router.

I'd recommend you reach your ISP to configure the setup in bridge mode.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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