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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
AnnKitt
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Officejet pro8025 error message A5 paper mismatch MAC Big Sur

HP Recommended
Officejet pro 8025
Other

Getting error message that the paper is a mismatch to A5 -- but the paper IS A5 size. Tried connecting a reconnecting to computer, also tried downloading drivers, but it appears my printer automatically updates. Printer and MAC book pro are speaking to each other. Printing on regular 8 1/2 x 11 is fine. HELP!

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ShlomiL
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HP Recommended

Hi,

When loading the paper into the tray, have you followed the prompt on screen to change the Paper Size to A5 for the printer itself?

 

Also, when you print, please make sure you set the Paper Size as A5 there too.

 

Shlomi



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