Old update still trying to install

[Gayleann817]

Hewlett-Packard - USB - 2/10/2017 12:00:00 AM - 44.1.2402.1741 Install error 0x80070103 Every time windows 

updates it try's to install this old update that shows install on my Driver History. I am unable to open and use my scanner and I need to scan a document. I have 2 printers hooked up to my computer and it is affecting both of them. I tried hide at least 10 times and it will not go away. How do I permanently delete it so I will not have this problem again. This is the 2nd time it happened, and I have been working on the issue for over an hour, I am very busy and do not have an hour to waste. Please assist in resolving this issue!!!!

[Kuroi_Kenshi]

Hi @Gayleann817,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Remove the Problematic Update

1. Uninstall the Old Driver Update:
   • Open Device Manager by right-clicking on the Start button and selecting Device Manager.
   • Locate the problematic driver (under categories like Universal Serial Bus controllers, Sound, video and game controllers, or other relevant sections).
   • Right-click on the driver and select Uninstall device.
   • Check the option to Delete the driver software for this device and click Uninstall.

Use Windows Update Troubleshooter

1. Run Windows Update Troubleshooter:
   • Open Settings on your computer.
   • Go to Update & Security > Troubleshoot > Additional troubleshooters.
   • Select Windows Update and run the troubleshooter.

Prevent Specific Driver Installations

1. Hide Specific Driver Updates Using Show or Hide Updates Tool:
   • Download the Show or hide updates troubleshooter from Microsoft’s website.
   • Run the tool and follow the instructions to hide the problematic driver update.

Update Drivers Manually

1. Manually Update USB and Printer Drivers:
   • Visit the HP Customer Support - Software and Driver Downloads page: HP Customer Support - Software and Driver Downloads.
   • Enter your HP Pavilion Desktop model number (510-p026) and select your operating system (Windows 11).
   • Download and install the latest drivers for your USB controllers and printers.

Troubleshoot Scanner Connection

1. Reinstall Scanner Driver:
   • Disconnect the scanner from your computer.
   • Uninstall any existing scanner software or drivers from Control Panel > Programs and Features.
   • Reconnect the scanner and allow Windows to detect and reinstall the driver, or manually install it from the manufacturer’s website.

I hope this helps.

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Best regards,