• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-30-2020 11:03 AM

HP Recommended
Product: HP Officejet 4630
Operating System: Microsoft Windows 10 (64-bit)

So... I had the fun of "HP Officejet 4630 series Basic Device software" refusing to uninstall.

 

I managed to get round this issue, eventually.

 

Here's how:

1) Go to Control Panel -> Uninstall or change a program (__NOT__ Add or remove programs)

2) Right click for the menu on the above and select repair.

3) it should prompt you to tell it where oj843x86.msi is located. DO NOT just hit enter.

3.1) navigate to the c:\users\<enter the admin name here>\appdata\local\temp\

3.2) somewhere in here will be directory that starts 7zS with 4 numbers after it. Find the one that has OJ463x64.msi and open that one then select that msi file. Now you can select ok.

4) when the above is finished you'll need to restart. It should prompt you to do so.

5) after the restart you should now be able to uninstall the "HP Officejet 4630 series Basic Device software" at will.

 

OK, that's me done now.

 

So long and thanks for all the fishy tech help.

Category:
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.