cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
DKbbj
New member
1 0 0 0
Message 1 of 2
179
Flag Post

Solved!

Only want to print in Black and White.

HP Recommended
OfficeJet Pro 8500A
Microsoft Windows 10 (64-bit)

I only want to use one black cartridge in this printer, and omit the colored cartridges. the printer fails and requires all cartridges installed. Is it not possible to avoid all cartridges installed?

1 ACCEPTED SOLUTION

Accepted Solutions
Bob_Headrick
Level 16
Level 16
34,469 8,404 2,531 9,967
Message 2 of 2
Flag Post
HP Recommended

The Officejet 8500 series has separate printheads and ink supplies with plumbing to connect them.  Printing in black with empty color cartridges would ingest air into the plumbing system and eventually into the printhead, causing damage.  For that reason, the Officejet 8500 will not allow printing unless there is ink in all the cartridges.

 

HP and other printer manufacturers have different printer technologies for different needs.  For inkjet printers:

  • Some have printheads built into the ink cartridges.  These printers can typically print with one or more of the colors completely empty, or even with color or black (but not both) cartridges removed. The Officejet 8040a is an example.
  • Other printers have separate ink supplies and replaceable printheads.  An example would be the Officejet Pro 8600.  The printhead in these printers can be replaced if they are damaged by running the printhead with colors out.  Some of these printers will allow printing with a color out, other will not.  If the printer is run without ink in one or more colors the printer may be damaged, but the user may be able to recover without having to send the printer for service. 
  • Other printers have permanent printheads.  To run these without some ink in all the colors would risk causing damage to the printhead due to clogs, air ingested in the printhead or burned out printhead firing resistors. The Officejet 6700 is an example of this type of printer. For printers with fixed printheads this could require service to get the printer to print properly again when the ink is finally replaced.  The document here describes how ink is used.  While the document is written for HP Inkjet printers the same principles apply to inkjet printers from other manufacturers.

Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


View solution in original post

Was this reply helpful? Yes No
1 REPLY 1
Bob_Headrick
Level 16
Level 16
34,469 8,404 2,531 9,967
Message 2 of 2
Flag Post
HP Recommended

The Officejet 8500 series has separate printheads and ink supplies with plumbing to connect them.  Printing in black with empty color cartridges would ingest air into the plumbing system and eventually into the printhead, causing damage.  For that reason, the Officejet 8500 will not allow printing unless there is ink in all the cartridges.

 

HP and other printer manufacturers have different printer technologies for different needs.  For inkjet printers:

  • Some have printheads built into the ink cartridges.  These printers can typically print with one or more of the colors completely empty, or even with color or black (but not both) cartridges removed. The Officejet 8040a is an example.
  • Other printers have separate ink supplies and replaceable printheads.  An example would be the Officejet Pro 8600.  The printhead in these printers can be replaced if they are damaged by running the printhead with colors out.  Some of these printers will allow printing with a color out, other will not.  If the printer is run without ink in one or more colors the printer may be damaged, but the user may be able to recover without having to send the printer for service. 
  • Other printers have permanent printheads.  To run these without some ink in all the colors would risk causing damage to the printhead due to clogs, air ingested in the printhead or burned out printhead firing resistors. The Officejet 6700 is an example of this type of printer. For printers with fixed printheads this could require service to get the printer to print properly again when the ink is finally replaced.  The document here describes how ink is used.  While the document is written for HP Inkjet printers the same principles apply to inkjet printers from other manufacturers.

Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation