Panel on printer not working

[fireballjw]

Printer was working fine and all of sudden touch panel is black and will not respond

to anything

[Irfan_06]

Hi @fireballjw,

 
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to assist you.

I understand you are facing an issue with your laptop that is not booting into Windows. Not to worry I will help you to resolve the issue.

Please follow the steps below to perform a power drain on the printer.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

I suggest you follow this document for reference if the above steps do not help. (Click on the Word document to open the web page).

 

I hope this helps.
Take care and have a good day.

 

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