Paper tray is closed but says its not closed

[Hilly88]

Hi ya'll

I just got this new HP printer Envy 6000 series all in one, 1 month ago.  It has been working well until today.

It said it ran out of paper, I put more paper in and i noticed it hadnt ran out, anyway i put more in and closed the tray

Then there was an error saying that the paper tray is not closed and/or its out of paper.  There are no visual damage on it, it seems well closed. I have restarted it, relocated it and done everything to try and close it as well as possible.

Has anybody had this problem before, and is it fixable? Maybe i need to take it in to have somebody look at it.  this is just annoying since i just got this printer and I have used it maybe 3 or 4 times before.

thank you all

[Jay_G24]

Hi @Hilly88,

I'd like to help!

Try the below suggestions -

Step 1: Check the paper, and then reload it

Step 2: Clean the paper feed rollers

• Clean the rollers inside the ink cartridge access area

• Clean the rollers underneath the printer

• Clean the rollers in the ADF

Step 3: Reset the printer

For instructions, refer - 'Out of Paper' Error, Printer Does Not Pick Up Paper

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[Hilly88]

Thank you so much for the advice i really do appreciate it. 

I am going to try what you suggested without completely ruining the printer. I am not very good with this but would i have to take the printer apart?

I will figure this out and let you know. 

I need my printer for my job. As long as the printer is out of service i am loosing my salary

Again thank you and i will try my best

Warm wishes 

Hildur 

[Jay_G24]

The instructions are in the document, and NO you do not have to take the printer apart.

Keep me posted!

[Jo145]

Same issue, it's saying there's no paper when there is. Have unplugged, waited and re started. Only had the ***bleep*** thing 4 weeks!

[Jo145]

Done all this and still it's saying it's out of paper. This is very frustrating I have only just bought this and it was printing fine even this morning but now it is just refusing to print anything! There's  no paper stuck the paper is brand new with no wrinkles etc etc