Paper type

[Pete566]

When i go to print In my printer it as the usual options at the side portrait/landscape paper size etc but for the paper type/quality instead of plain paper/glossy etc it is numbers like 01004 000 0 600x600 does anyone know what these are please.

[Kuroi_Kenshi · Accepted solution]

Hi @Pete566,

Welcome to the HP Support Community!

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

What you’re seeing (numbers like 01004 000 0 600x600) instead of the normal Plain Paper / Glossy / Matte options usually happens when:

• The full HP printer driver didn’t install correctly.

• Windows is using a basic built-in driver instead of the HP driver.

• The printer software may have gotten corrupted after a Windows update.

1. Remove the current printer driver

   • Press Windows + R, type control printers, press Enter.

   • Right-click your HP Envy 6120e → select Remove device.

   • If asked, also remove the driver package.

2. Reinstall using HP Smart / Full Driver

   • Go to the HP Software and Driver page.

   • Enter your model → download the Full Feature Software and Driver (not just “basic” or “add printer”).

   • Install and follow the on-screen setup to reconnect your printer.

3. Check printing preferences again

   • After reinstall, go to Control Panel > Devices and Printers.

   • Right-click your printer → Printing Preferences.

   • You should now see normal options like Plain Paper / HP Photo Paper / Draft / Best Quality instead of numbers.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,