cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
Highlighted
New member
2 1 0 0
Message 1 of 4
115
Flag Post

Password for 3630 incorrect

HP Recommended
Desk Jet 3630
Microsoft Windows 7 (32-bit)

I am having trouble connecting wirelessly via my PC although after following the installation instructions it says I am connected.

I have given up on this and thought I would use the Direct Print Facility from my iPad. I printed off the printer information page and it gives the password as 12345678 but this as shown as “incorrect “ . Any idea what the password should be.

3 REPLIES 3
Highlighted
HP Support Agent
HP Support Agent
15,773 15,768 1,067 1,246
Message 2 of 4
Flag Post
HP Recommended

@Owlsbiker, Welcome to the HP Support Community!

 

The default password for HP WiFi Direct is 12345678. However, if the password has been changed, to retrieve it, print a wireless configuration report.

When Wi-Fi Direct is turned on, the Wi-Fi Direct light is on steady. To find the Wi-Fi Direct name and password, press the Information button (i) to print a printer information page.

For more info on connecting the printer via WiFi Direct, refer to this document.

 

If you wish to connect the printer to the wireless router, follow these steps:

 

Restore the network settings on the printer

Press the Wireless button and the Cancel button (X) from the printer control panel at the same time, and then hold them for three seconds.

 

Connect the printer with WPS

  1. Locate the WPS button on your router, but do not press it yet.

    If your router does not support WPS, skip to the next step to connect the printer with the HP Smart app.

  2. Turn on the printer. If the printer is in sleep mode, press the Cancel button on the control panel.

  3. On the printer control panel, press and hold the Wireless button  for at least 3 seconds or until the wireless light starts to flash.

  4. On the router, press and hold the WPS button for 3 to 5 seconds or until it shows that the WPS connection process has started.

    NOTE: The printer stops searching for a WPS connection two minutes after the wireless button is pressed. If you were unable to press the WPS button within that timeframe, attempt these steps again.

    Once the printer connects to the wireless network, the blue Wireless light on the control panel turns on solid.

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

0 Kudos
Highlighted
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Thank you KUMAR0307 all appears to be working ok. I think the problem was with my network. I rebooted the router and all seems ok. Thanks again

0 Kudos
Highlighted
HP Support Agent
HP Support Agent
15,773 15,768 1,067 1,246
Message 4 of 4
Flag Post
HP Recommended

@Owlsbiker

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation