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‎12-15-2020 08:52 AM

HP Recommended
Product: Photosmart 8750
Operating System: macOS 10.15 Catalina

With the upgrade of macOS to Big Sur I find that my system still recognises the Photosmart BUT it will not print in Colour and the 'Manage Custom Sizes' under Paper Size is greyed out and cannot be selected 😕

 

Anyone have a workaround and/or visibility of when HP will issue a suitable driver?

 

Thanks.

Category:
1 REPLY 1

‎12-15-2020 12:06 PM

HP Recommended

Hi,

Try following below version of the HP Easy Start Utility:
https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/ASU/HP_Easy_St...

 

As soon as you open HP Easy Start, click the top HP Easy Start menu and select Uninstall HP Software...
Read any warnings that display, and then click Continue. When prompted, type your administrator user name and password and follow the steps on screen.
Click Set Up New Device, and then follow the instructions to reinstall your printer with HP Easy Start and check if that may work.

 

If you experience any issues, open HP Easy Start again, from the HP Easy Start menu select Preferences.
Click on HP Easy Start.log and the log folder will launch, please reply me back via a Private Message with the log content attached.

 

Shlomi



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