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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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Windows 11 Support Center.
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- Photosmart C5180
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03-07-2021 09:50 AM - last edited on 03-07-2021 01:32 PM by RodrigoB
I have just installed a new. higher capacity, hard drive and am in the process of re-installing all my software. I have located the appropriate download for my C5180 on the HP site and have installed the full suite. This has completed fine and put icons on the desktop. When I click on the icon for 'HP Solution Centre' all I get on the screen is a grey outline box with a lower case f against a pink background and a lower case i in a blue circle. If I hover the curser over it, it changes from the arrow to hand as if an action should take place when clicked but nothing happens !
Everything worked Ok on my previous hard drive with the same version of windows ( windows10 - 64bit )
The printer itself works fine and I can copy and scan to memory card locally but without the 'HP Solution Centre' I can't control it from the PC.
Any Ideas?
Thanks
Westroyd08
Solved! Go to Solution.
Accepted Solutions
03-07-2021 03:08 PM
@Westroyd08 wrote:... When I click on the icon for 'HP Solution Centre' all I get on the screen is a grey outline box with a lower case f against a pink background and a lower case ....
HP Solution Center needs Flash to run BUT Adobe stopped Flash late last year (Dec 2020). Please try following option
https://support.hp.com/us-en/document/c02463264
Regards.
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03-07-2021 03:08 PM
@Westroyd08 wrote:... When I click on the icon for 'HP Solution Centre' all I get on the screen is a grey outline box with a lower case f against a pink background and a lower case ....
HP Solution Center needs Flash to run BUT Adobe stopped Flash late last year (Dec 2020). Please try following option
https://support.hp.com/us-en/document/c02463264
Regards.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
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