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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Westroyd08
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Solved!

Photosmart C5180

HP Recommended
C5180 - Q8220B
Microsoft Windows 10 (64-bit)

I have just installed a new. higher capacity, hard drive and am in the process of re-installing all my software. I have located the appropriate download for my C5180 on the HP site and have installed the full suite. This has completed fine and put icons on the desktop. When I click on the icon for 'HP Solution Centre' all I get on the screen is  a grey outline box with a lower case   f   against a pink background and a lower case   i   in a blue circle.   If I hover the curser over it, it changes from the arrow to hand as if an action should take place when clicked but nothing happens !

Everything worked Ok on my previous hard drive with the same version of windows ( windows10 - 64bit )

The printer itself works fine and I can copy and scan to memory card locally but without the 'HP Solution Centre' I can't control it from the PC.

Any Ideas?

Thanks

Westroyd08 

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banhien
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HP Recommended

@Westroyd08 wrote:

... When I click on the icon for 'HP Solution Centre' all I get on the screen is  a grey outline box with a lower case   f   against a pink background and a lower case ....


@Westroyd08 

 

HP Solution Center needs Flash to run BUT Adobe stopped Flash late last year (Dec 2020). Please try following option

 

                  https://support.hp.com/us-en/document/c02463264

         also https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/HP-Solution-Center-not-working-Adobe-Flash-Pla...

 

Regards.

 

BH
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