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‎07-20-2021 01:55 PM - edited ‎07-20-2021 01:57 PM

HP Recommended
Product: MFP 179
Operating System: Microsoft Windows 10 (64-bit)

My printer is just a couple of months past the warranty expiration, I am getting a message “Prepare new imaging unit”, Looking at the specs,  a drum kit should last 16,000 pages. I printed a usage counter and I am at 6050 pages however the drum life is at 10%. any way to reset the counter or get a replacement drum kit at cheaper then the printer?

Category:
1 person had the same question
1 REPLY 1

‎07-23-2021 08:25 AM

HP Recommended

@JAB_Mike

 

Welcome to the HP Support Community.

 

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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