Previous account on 2700e

[Garrett_Bledoze]

• Printer was gifted to us from someone because their wife could not figure out cloud printing, the printer is now stuck on their account and we have no way of contacting previous owners, possibility of resetting?

[Garp_senchau]

@Garrett_Bledoze, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If you have received a cloud-connected HP printer that is currently registered to the previous owner’s account, you can often resolve the issue by performing a factory reset. Below are the general steps you might take to do so:

Steps to Factory Reset:

Access Printer Settings:

• Make sure the printer is turned on.
• From the printer control panel, navigate to the settings menu. This may be labeled as "Setup," "Settings," "System," or similar.

Find Reset Option:

• Look for a section within the settings labeled “Maintenance,” “Service,” or “Factory Reset.”
• Select the “Restore Factory Defaults” or “Reset” option.

Perform the Reset:

• Confirm that you want to restore the printer to its factory settings.
• The printer will restart and settings will be reverted to the default configuration.

Re-register Printer:

• Once the printer has been restored, you will need to re-register it to your HP account.
• Follow the on-screen instructions to connect the printer to your network and HP account.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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