Print and Scan Doctor 5.5.2.6 does not work (Windows 20H2)

rudolffischer · ‎12-20-2020

Hi

I am trying to install Print and Scan Doctor. The download that is proposed is 5.5.2.6

When I launch the program, a window briefly opens and then closes again. PC-Doctor lists a crash of the app:

I am on Windows 20H2 current updates

Now if I could only figure out how to add a screenshot jpg. In edit mode I can see it, in the actual post not.

Dragon-Fur · ‎12-20-2020

@rudolffischer

The image is just sitting in the bin awaiting approval by the moderators.

Ignore it - those of us who need to find / see the image can do so.

Not sure about why your 20H2 cannot run the new doctor.

Seems odd, I think.

I cannot duplicate the error - I realize that doesn't mean anything to you.

Try this version:

Offline Doctor V5.0.7

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

Download and Save the doctor to your computer
Open File Explorer > Navigate to the folder in which you saved the file (likely Downloads)
Execute the doctor – Answer any prompts / let the process complete
Restart the computer, log in, and wait for the final steps in the Doctor to finish.
Check for any difference.

Original Notes – Contributed by ShlomiL

Paraphrased

Connection Issues

Print and Scan Doctor Version 5.0.7 creates a secondary queue for printing with TCP/IP port.

After the Offline Doctor completes…

Verify / Adjust the “Default” printing device (Default Printer)

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

OR

Open Control Panel > icon view > Devices and Printers > Right-Click on printer > Set printer as Default

NOTES – Selecting Default Printer

Do not select the printer marked as “Scan Only / DO NOT DELETE”
Do not select the printer marked as “Fax”

Example Default Printer: Set “Default” Printer = HP OfficeJet Pro 9020 series PCL-3 (Net)

Reference: HP Printers - Printer is Offline (Windows) > Step 2: Manually set the default printer

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Dragon-Fur

rudolffischer · ‎12-20-2020

Thanks @Dragon-Fur

I tried Doctor 5.0.7 but got the same result as with the latest one. PC-Doctor reports the following crash info:

ApplicationNameHPDiagnosticCoreUI.exe

ApplicationVersion5.0.7.9

ExceptionCode3027

FaultOffset6d

ModuleNamemscorlib

ModuleVersion4.8.4300.0

ReportID1001-1608483024Windows Error Reporting

Same error, same module and exception code as with 5.5.2.6

Dragon-Fur · ‎12-20-2020

@rudolffischer

You are welcome.

So..

I don't know.

I can't find anything in the folder hierarchy that provides a definitive explanation.

(Reference: C:\Program Files (x86)\HP\Diagnostics\PSDR)

I would Guess one or more of the following is worth checking...

Windows Updates are not yet actually up-to-date (Run again?)
Your Security Software is blocking the Doctor - this is unusual but I think it is possible.
Something odd is going on in your Temp Folder ( C:\Users\AccountName\AppData\Local\Temp )
Your UAC is set "too high" (Reference UAC - Microsoft Document - How User Account Control works )

I cannot comment on whether any of the HP drivers might be impacting the results.

At the moment, I'm running 20H2 but I don't have any of the ZBook HP drivers installed (personal choice / experiment).

Reference

The Print and Scan Doctor – Which Doctor?

The Doctor can help with several issues, including driver, connection, and "jobs stuck in the queue".

HP Print and Scan Doctor for Windows